In Germany, there is a statutory 14-day right of withdrawal – and we adhere strictly to it.
You bear the return shipping costs yourself, unless we have made a mistake, for example, delivered a wrong design or print. In that case, we will, of course, cover the costs.

Returns must be insured and sent to our company address. Which shipping service provider you choose is up to you – the main thing is that the package arrives safely with us.

For every return, we charge a restocking fee of €5. Why? Because we are not a corporation.
For hygienic reasons, textiles must be washed, checked, and re-sorted. Candles must be delabeled, inspected, and re-evaluated – often with uncertain prospects as to whether this exact combination of design, color, and size will ever be ordered again.

This effort costs time, personnel, and money.
We work by hand, in a small team, and simply cannot afford free returns. This is not an excuse, but reality – and that is precisely why we communicate it openly.

Order consciously.
Then everything will fit in the end – for you and for us.